Refund & Return Policy

Last updated: July 1, 2026

We want you to love your Masked Youth hat. If you are not completely satisfied with your purchase, we are here to make it right.

Return Window

You have 30 days from the date of delivery to return items for a full refund or exchange. Returns requested after 30 days will not be accepted.

Free Returns (US Customers)

Returns are free for customers shipping within the United States. We will provide a prepaid return label upon request. International customers are responsible for return shipping costs.

Eligibility Conditions

To qualify for a return, items must meet all of the following conditions:

• In original, unworn, and unwashed condition
• Free from damage, odors, stains, or alterations
• Accompanied by proof of purchase (order number or receipt)

Items showing signs of wear, damage caused by misuse, or missing original packaging may not be eligible for a full refund at our discretion.

How to Initiate a Return

1. Contact us through our Contact page within 30 days of delivery
2. Include your order number and reason for return
3. We will respond within 1–2 business days with a prepaid return shipping label (US) or return instructions
4. Package your item securely and ship it back using the provided label
5. Refunds are processed within 5–7 business days of receiving your returned item

Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds will be credited to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer. Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you would like to exchange your item for a different color or style, please note this when contacting us. Exchanges are subject to product availability. If your preferred exchange item is unavailable, we will issue a full refund.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photographs of the issue. We will arrange a free replacement or issue a full refund at no cost to you — no return required in most cases.

Lost or Missing Packages

If your tracking information shows your order as delivered but you have not received it, please contact us within 7 days. We will open an investigation with the carrier and, where appropriate, arrange a reshipment or refund.

Non-Returnable Items

Final sale items and items marked as non-returnable at the time of purchase are not eligible for return or exchange.

Chargebacks and Disputes

We encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. Most issues can be resolved quickly through our customer service. Chargebacks filed without prior contact may delay resolution.

Contact Us

Questions about your return or refund? Reach us through our Contact page. We aim to reply within 24 hours, Monday–Friday.